Koko Tawa Healthcare Products Limited respects and upholds your rights to privacy protection in respect of the collection, use, disclosure and handling of personal information. This Policy details the practices we have adopted to protect your privacy, so that you can feel confident about how we manage the personal information you entrust to us.
When and how do we collect personal information?
Personal information is any information that can be used to identify you. Koko Tawa Healthcare Products Limited may collect information from you including your personal information (such as name, e-mail, phone number, date of birth and postal address) in the following ways:
- through our websites;
- when you contact our Consumer Advisory Service in order to make a consumer inquiry or complaint about a particular Koko Tawa product; and
- when you participate in Koko Tawa consumer promotions and market research.
What do we do with the personal information?
Information collected through our websites
We do not collect personally-identifiable information from you, unless you provide it to us voluntarily and knowingly. This means you are under no obligation to provide personal information when visiting our websites. However, if you specifically agree to follow-up contacts by us or ask to be put on our mailing list, we may require your personal information in order to contact you from time to time.
There are some features of our websites that require you to sign up to use. If you do sign up, we use the information you supply for the purpose of providing products, product information or services you request. Because of the volume of requests, we receive, we may have to give your name, e-mail and postal addresses to a fulfillment house or distributor of our products who assist us in carrying out your requests.
Our websites sometimes include notices of sweepstakes or other promotions we are conducting, and we may permit you to enter electronically in some cases. If that occurs, we will use the information in accordance with the section below entitled “Consumer Promotions and Market Research”.
Children’s Privacy is of primary concern to us. We do not knowingly collect personal information from children under 13 years of age. Any communication we receive that is identified as being from a child under the age of 13 will not be kept by Koko Tawa Healthcare Products Limited.
Like many companies, we sometimes use “cookie” technology on our websites. These cookies are stored on your computer by your browser. When you log in, the cookie tells us whether you’ve visited us before or you are a new visitor. The cookie doesn’t obtain any personal information about you or provide us with any way to contact you and the cookie doesn’t extract any information from your computer. We use the cookie to help us identify website features in which you have the greatest interest, so that we can provide more of what you want.
Website operated by Koko Tawa Healthcare Products Limited may contain links to other sites operated by third parties. Koko Tawa makes no representations or warranties as to the privacy practices of any third-party site and is not responsible for the Privacy Policies of other sites.
Information collected through Consumer Advisory Service
Koko Tawa Healthcare Products Limited will use the details you provide to our Consumer Advisory Service (whether by e-mail, telephone, letter or fax) in order to provide you with the information, services and products necessary to satisfy your consumer inquiry or complaint. This may involve sending a replacement product, information sheet or follow-up letter in relation to your inquiry or complaint or making a follow-up call. We may also use the information you provide to monitor repeat complaints about a particular Koko Tawa Healthcare product.
Personal information collected from you by our Consumer Advisory Service may also be used for internal product development and quality control purposes.
Your personal data is stored in a database and we also keep paper records of all correspondence that is sent to you. Any serious complaints that Koko tawa receives are printed out and filed separately in hard copy so that they may be given special attention and be investigated expediently.
Information collected through Consumer Promotions and Market Research
Koko Tawa will use the personal information consumers’ supply to us via on-pack promotional stickers, claim/entry forms, coupons, survey forms, questionnaires and through our websites for the purpose of providing you with incentives, prizes, samples and other promotional products, information and services. Any personal information you provide to us may be entered into a database, recorded in spreadsheets and kept in hard copy format. That information may be used for future promotional, marketing, market research, product development and publicity purposes. You may prevent such use of your personal information by opting-out at any time.
Can you access personal information that you have submitted to us?